TERMS OF SERVICE:

Definitions:

The capitalised terms used in these Terms of Service shall have the following meaning:

• Provider - the A&Z team working for the Customer in the capacity of Website hosting, Web design, and other Social media and Digital Marketing initiatives, operating in compliance with the law of the Republic of South Africa with its registered office in  7 Breezed road Tygerhof Milnerton Reg 2015/364897/07


• Customer - any entity or person with a full capacity to enter into legal transactions, acting on his/her own behalf, which makes use of the A&Z in accordance with the Terms of Service providing access to their own Website, Social media, and other Digital Marketing accounts to A&Z Creatives.


• Services - the services available through the Site in accordance with these Terms of Service, which include, but are not limited to, WordPress custom programming services, website hosting, social and digital media marketing, website design, and any other service and/or content the Provider makes available to or performs for Clients, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.


• Terms of Service - this document, specifying the terms and conditions of the use of the A&Z and Services as well as the rights and obligations of Customers and the Provider.

About: A&Z

• We are website designers, graphic designers social media managers. We are photographers and videographers. We are creatives of revelation. We are filled with the Spirit of God, given great wisdom, ability, and expertise in all kinds of crafts (Exodus 31:3). Whatever we speak, we create. (Proverbs 18:21).  We are not limited, for God has not given us a spirit of fear, but of power and of love and of a sound mind (2 Timothy 1:7). 


• These Terms of Service form a legally binding contract between a Customer and the Provider, with respect to the Customers use of the Providers Services. 


• By using the A&Z Website or Services, the Customer affirms that they are fully able and legally competent to enter into the terms, conditions, obligations, representations and responsibilities set forth in these Terms of Service, and to abide and comply with these Terms of Service.

Job requests and registration procedure:

• Service must be requested through our website easy forms.


• In order to request a job the Client shall fill the order form on www.ayandzet.com


• The Customer is obliged to ensure that all information he/she submits to the Provider is correct, complete and not misleading. 


• All information included in a job request must be correctly defined so that the Services ordered through the Site may be accurately evaluated and fully performed.


• Placing an order for Services offered by the Provider requires a customer's email address and other contact details. The client must complete the order form, and will then be contacted by A&Z in a timely manner to, ensure job details.


• Each job request will be individually evaluated by the Provider based on applicable hourly rate and the scope of work required.


• The effort required per job is exclusively evaluated and determined by the Provider based on professional experience and knowledge. Some Services offered by the provider have a fixed price pre-determined by the Provider. In such cases the evaluation stage is skipped.


• Customers' orders are subject to approval by the Provider. Requests should fall within the following categories:




• Wordpress Theme or Plugin Customization


• Wordpress Theme / Plugin Installation & Setup




• Theme


• Plugin




• Advanced: SEO, Security or Page Speed Improvement


• Expert Audit. Website Analysis & Testing


• Website / Theme Migration


• Other - Any Other Project or Service




• The Provider is entitled to deny job request that does not meet above categories.


• The requested job will not be performed until an initiation fee due is paid to the Provider by the Customer. Initiation fees may be waived to the discretion of the Provider on a per job basis.


• On completion of requested Services, the Customer receives mock up versions of requested services. Up to this point, the Customer is entitled to ask for the job to be terminated with no further charges billed to thr Customer, if the job does not meet specified requirements in the job request. 


• The Provider reserves the right to charge fees relating to reverts, on justifiable grounds, in cases where the Customer terminates a job before it is complete.


• The Customer may submit reasonable comments regarding received development or reject the received work for justifiable reasons. 


• If the Customer neither accepts the requested Services nor rejects them nor submits any comments, the job will be automatically accepted and billed as complete after 5 business days from the Providers mock-up version correspondence to the customer.


• The invoice is issued, upon acceptance of the requested work, regardless of whether the acceptance is explicit or implied in accordance with the above section.


• After the Services are completed and accepted, regardless of whether the acceptance is express or implied in accordance to section 3.11 above, the Customer receives a request to review their experience with the Provider, however, the Customer has no obligation to respond to this correspondence.


• The Customer agrees that, the review may be made public by the Provider.


• In accordance with the POPI act, the Provider cannot share any personal data to a third party for any reason beyond the scope of performance of the Services offered through the A&Z.


• All of the Services available through A&Z can be used for personal and commercial use unless stated otherwise.